Privacy Policy
Our commitment to protecting your personal data
THE SHOREA RESORTS SDN BHD (200901029025) (872130-P) (The Shorea) is committed to protecting your privacy and all your personal information such as your name, telephone numbers, email address, etc., that is considered as private and confidential. We collect only necessary information required about you and only with your express authorization. We never share any information with any third party or individual outside our company without your approval.
How Personal Information Is Collected
Making a Reservation
When making a reservation or using any of the services of our Resort, it is necessary for us to have your information in order to identify you, contact you and to process your purchase and requests. This information may include:
- Your name, age, and gender
- NRIC or Passport details
- Residential address, phone number, and email address
- Language preference
- Service preferences (room type, bed type, etc.)
By Visiting Our Official Website
We use "cookies" on our website. Cookies are pieces of information that an internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard — you'll find them almost everywhere on the Internet.
Our Resort's website uses cookies to recognize visitors when they return to our site. We may also evaluate our content and services and tailor our websites for visitors based on other information we collect such as:
- IP addresses assigned to your computer
- Pixel tags (or clear gifs)
- Type of Internet browser or operating system you are using
This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
Why We Collect Personal Information
- To establish and maintain a responsible commercial relationship with you and to provide ongoing services.
- To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
- To develop, enhance, market or provide products and services. For example, we look at our guests' use of our services so that we may better understand how to improve our services.
- To manage and develop our business and operations. For example, we analyse guests' usage patterns of our hotels and services to help us manage them efficiently and plan for future growth.
- To meet legal and regulatory requirements.
How Do We Protect Your Data?
The security of your personal data is our priority. The Shorea Resorts Sdn Bhd (The Shorea) takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data.
If we disclose any of your personal data to our authorized agents or service providers, we will require them to appropriately safeguard the personal data provided to them.
Data Collection Principles
Data collection is the process of gathering and measuring information on variables of interest, in an established systematic fashion that enables one to answer stated research questions, test hypotheses, and evaluate outcomes. While methods may vary, our emphasis at all times are on ensuring accurate and honest collection remains the same. Both the selection of appropriate data collection instruments (existing, modified, or newly developed) and clearly delineated instructions for their correct use reduce the likelihood of errors occurring.
Contact & Support
For questions about our privacy practices or to discuss how we handle your data, please visit our contact page.
Effective Date: December 1, 2025